How to avoid a paid search disaster

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Photograph credit score: Jonathan Ouimet | Unsplash


Paid search, or pay-per-click (PPC), is a type of digital advertising the place search engines like google, like Google, permit advertisers to put advertisements on their search engine outcomes pages (SERPs). These are related to a web based person’s search question.

With over 15 years within the trade, Daniel Wilkinson, the chief options officer (paid media) at Jellyfish – a number one digital associate to each native and worldwide manufacturers – has loads of expertise in managing digital advertising campaigns. He provides some sage recommendation about shield your paid search exercise.

Think about you’re climbing a mountain. What’s the worst that would occur? Your gear might fail, you could get misplaced, the climate might activate you, or somebody in your get together – together with your self – might make a mistake.

There’s at all times going to be a scenario you can’t plan for – clearly evident by the unprecedented circumstances the world is at the moment dealing with. But when you recognize the entire issues that would go unsuitable, you possibly can try to stop them from occurring.

For those who’re climbing that mountain, you’d examine your gear (twice), inform individuals the place you’re going, carry a tracker, examine the climate, and be sure to and your group have the correct coaching and are on the proper grade for the climb. All of those will show you how to keep away from that worst-case situation.

What on earth has this obtained to do with paid search?

Over time, I’ve heard some actual horror tales about paid search campaigns. Critical quantities of cash being wasted, individuals shedding their jobs and companies shedding purchasers. None as severe as falling off a mountain however all issues I’m positive we might reasonably keep away from.

It’s not nearly defending budgets both. At the moment, shoppers anticipate the absolute best expertise on a regular basis. When that have isn’t nice – comparable to after they click on on an advert solely to seek out your web site is down – there’s a really actual likelihood you lose that individual to a competitor.

Just like mountaineering, there are such a lot of issues that we will and ought to be doing in our paid media campaigns to plan for the worst.

Daniel Wilkinson, chief options officer – paid media, Jellyfish


Find out how to plan for the worst to guard your search campaigns

1: Listing all of the issues that would go unsuitable

The perfect method to keep away from issues is to brainstorm all of the issues that would probably go unsuitable – identical to you’d in the event you had been going to climb a mountain.
These could possibly be issues like:

  • IT stripping all of the monitoring out of your web site
  • Deliberate (and unplanned) website downtime – if the paid search staff aren’t notified, you can preserve paying for visitors and sending potential clients to a lifeless web page

In addition to the examples above (all primarily based on true tales by the way in which), different conditions could possibly be individuals pausing or deleting good key phrases or campaigns, negatives being added that battle with reside key phrases, and visitors directing to 404 error pages.

After getting your checklist, try to perceive rapidly determine when these issues happen so you possibly can take the right steps to repair them.

2: Perceive the influence

Most of those issues will have an effect in your search metrics. For instance, in case your web site goes down, visitors and price received’t change however conversions and CPA will. If somebody removes key phrase accidentally, you received’t get impressions, clicks, price or conversions towards that key phrase.

The large problem is that it’s unimaginable for anybody to identify all these issues on the most granular stage. One other issue is that you probably have incorrect grammar or perhaps a unsuitable phrase that’s not a spelling mistake in your advertisements, it won’t present up in any search metric – not even CTR.

One other concern with advert copy is there could also be terminology that you’re not allowed to make use of because of compliance in your trade sector. We see this loads in finance and pharma. Once more, there’s no metric you possibly can examine for this. Most firms have strict approval processes for advert copy however no human course of is infallible.

3: Lean on expertise

Instruments like Google Advertisements, Kenshoo, SA360 and even Squared.io have performance that may assist resolve among the issues. Some paid search groups have even applied a spread of scripts to assist cease issues going unsuitable with their campaigns.

The problem is that established expertise is extra centered on optimisation reasonably than safety. Their rule and alerting performance will be clunky, and having a number of totally different scripts utilized throughout your campaigns will be unreliable and troublesome to handle.

4: Think about bespoke expertise

At Jellyfish, we had been capable of develop our personal expertise, referred to as SafetyNet, that screens all our exercise 24/7 and lets us know as quickly as we’ve an issue throughout any of our accounts. E-mail or textual content alerts are despatched to the staff to allow them to go straight to the issue as quickly because it happens and repair it.

In some circumstances, like when an internet site goes down, SafetyNet will routinely pause something that’s at the moment reside after which re-activate these campaigns when the positioning comes again on-line and it’s secure to renew.

A number of the purchasers we’ve helped in-house have made SafetyNet an essential a part of their tech stack. Not solely does it assist them get monetary savings, nevertheless it additionally makes the staff extra environment friendly to find issues to allow them to make investments their time on extra essential duties.

In abstract

Nevertheless you go about stopping the worst from occurring in your paid search exercise, our easy steps to comply with are:

  • Brainstorm all of the horrible issues that may occur
  • Take into consideration the metrics which may be impacted by these issues
  • Discover a method together with your present tech or scripts to determine points and take motion

Alternatively, communicate to us about SafetyNet. You could find out extra about this instrument by downloading this PDF. Good luck together with your paid search advertising – and I hope you don’t fall off any mountains!

Jellyfish Rosebank Hyperlink Workplace, Johannesburg

About Jellyfish

The Jellyfish Group is a digital associate to among the world’s main manufacturers, and reseller of Google digital advertising expertise stack and providers. The Jellyfish model represents a brand new type of digital enterprise, the place company providers are mixed with consultancy, coaching and cutting-edge applied sciences to ship the absolute best outcomes for purchasers.

With workplaces in Durban, Johannesburg and 30 different nations all over the world, Jellyfish goals to be the first-choice international associate for any model’s digital necessities and provides providers in technique, paid media, programmatic show, social, search engine optimisation, analytics, UX, coaching and artistic.

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