Eventus Options Group, a buyer expertise (CX) technique, consulting, managed options, and phone heart expertise firm, has enhanced its IntelligenceHub enterprise intelligence platform.
Model 3.zero of Eventus’ cloud-based contact heart analytics platform aggregates, normalizes, and presents information from many contact heart and CX platforms on a single pane of glass and now consists of extra performance, a extra customized and intuitive expertise, enhanced safety, and considerably sooner efficiency.
“We have been pleasantly shocked by the speedy adoption charge after we initially launched IntelligenceHub a number of years in the past,” mentioned Jeff Tropeano, senior director of managed providers at Eventus, in an announcement. “As a result of we’re vendor-independent, and work with so many various expertise distributors to offer managed options to shoppers that greatest go well with their particular wants, we developed the primary launch of IntelligenceHub to offer constant information definitions and normalize information all through the various product modifications a contact heart will inevitably undertake. We all know that you may’t handle what you do not measure, so IntelligenceHub advanced to offer full transparency into actions and outcomes, which make it attainable to know and frequently enhance each interplay and each pattern.”
Eventus has added to IntelligenceHUb with the creation of pre-built connectors into dozens of platforms, together with NICE inContact, Salesforce.com, Oracle Service Cloud, IEX, Pegasystems, CSV recordsdata, Cisco, and extra.
“IntelligenceHub 3.zero offers a window into how we properly we’re serving prospects and the way our investments in course of and expertise to enhance CX are paying off,” mentioned Samir Khandhar, vp of shopper expertise at Arbonne Worldwide, in an announcement. “Working with Eventus, we leverage plenty of best-of-breed cloud contact heart applied sciences. The platform brings all the information collectively and harmonizes it, however much more importantly, makes it simple to know and act upon. IntelligenceHub permits us to mannequin what-if situations and provides us key predictions of our KPI outcomes as we goal initiatives that align to enterprise our wants. We now not look forward to handbook studies, however as an alternative are given entry to fast and up-to-date on-line reporting together with dashboards custom-made for our enterprise and might view at any time data and insights that we have not had entry to earlier than.”
Future releases will concentrate on near-to-real-time reporting, further information connectors, embedded analytics, additional efficiency enhancements, and consumer interface upgrades.
“IntelligenceHub is a key strategic initiative for Eventus. As we proceed to speculate extra within the product, IntelligenceHub Purchasers will see extra worth of their funding, with new options, studies, and information connectors, giving them extra actionable insights into their operation,” mentioned Milos Djokovic, managing director and CEO of Eventus, in an announcement.
Purchaser’s Information Firms Talked about