SALT LAKE CITY and SEATTLE, Feb. 10, 2020 /PRNewswire/ — Qualtrics, the chief in buyer expertise (CX) and creator of the expertise administration class, right this moment introduced a record-breaking 12 months for CustomerXM™. Qualtrics CustomerXM permits corporations to foretell, ship, measure, and take motion to enhance the client expertise and influence key enterprise outcomes reminiscent of buyer lifetime worth, acquisition, and retention. In This autumn alone, clients launched greater than 1,300 buyer expertise applications on Qualtrics CustomerXM.
“Enterprises all over the world are standardizing on Qualtrics to take their buyer expertise applications to the following stage,” mentioned Brian Stucki, EVP and GM of CustomerXM, Qualtrics. “Our companions are additionally seeing the unimaginable enterprise influence of shoppers who’ve leveraged CustomerXM and are creating new improvements solely on our platform to advance the trade with us. 2019 was a record-breaking 12 months for Qualtrics CustomerXM worldwide as Qualtrics continues to be the clear chief in buyer expertise based mostly on our unimaginable market momentum. Along with our clients and companions, we are going to proceed shaping the way forward for CX.”
Most of the world’s main manufacturers use Qualtrics to run their enterprise buyer expertise applications, together with Allianz International Company & Specialty, American Specific, Financial institution of Eire, CenturyLink, Qantas Airways, City Outfitters, and Volkswagen Group Australia. Hundreds of enterprises have standardized their buyer expertise applications on the Qualtrics XM Platform™. Over the previous 12 months, greater than 50 enterprises left legacy expertise distributors to affix Qualtrics for its pace, effectivity, flexibility, and safety, together with one of many largest worldwide monetary providers corporations which is utilizing CustomerXM for location-based CX in hundreds of its retail areas.
Different 2019 highlights for Qualtrics CustomerXM embrace dramatic development within the Qualtrics Companion Community (QPN), unimaginable growth of the Qualtrics Developer Platform (QDP), and the launch of a brand new, revolutionary benchmark with Bain & Firm. Companions, together with Deloitte, EY, PwC, and Lotte Information Communications joined the QPN, permitting enterprises to standardize their international buyer expertise applications on the Qualtrics XM Platform. As well as, the QDP expanded considerably making it probably the most open platform within the buyer expertise trade. The Developer Platform now has over 50 integrations, together with Salesforce, Adobe Launch, Atlassian, CallMiner, Fb Messenger, ReviewTrackers, ServiceNow, and VoxPopMe, which might seamlessly embed Qualtrics into present software program ecosystems. Lastly, Qualtrics joined with Bain & Firm to launch a brand new benchmark referred to as NPS Prism which offers organizations with a complete, outside-in understanding of alternatives to ship superior buyer experiences.
Qualtrics CustomerXM additionally launched quite a few product improvements over the previous a number of months, together with:
- Furthering our funding within the widely-used Qualtrics-Salesforce integration to assist gross sales leaders and groups acquire a deeper understanding of buyer preferences, pursuits, sentiments, and wishes.
- Introducing Frontline Suggestions, an always-on collaboration device that allows CX leaders to gather, prioritize, and act on buyer, worker, and product suggestions, placing the voice of staff on the coronary heart of CX applications.
- On-line Status Administration by means of which organizations can perceive what their clients are saying about their experiences on social media and third-party web sites. With Qualtrics, clients can shut suggestions loops straight on these web sites and platforms.
- Enhancing Voice iQ and TextiQ, two of Qualtrics’ clever voice and textual content evaluation capabilities, that empowers organizations to uncover hidden insights of their information and monitor key areas for enchancment.
- Creating XMI Buyer Rankings, trade benchmarks developed by the XM Institute. These complete benchmarks have been developed based mostly on information from CX trade leaders to offer organizations with a complete view into their CX applications and drive motion planning throughout groups.
Qualtrics CustomerXM serves extra clients than all the opposite suppliers out there mixed. From digital experiences on cell and internet to brick-and-mortar areas to buyer care transactions, Qualtrics helps manufacturers drive rapid bottom-line outcomes and create long-term strategic worth for his or her enterprise. To dive deeper into CustomerXM product improvements, go to this weblog publish. To be taught extra about CustomerXM, go to this web page.
Qualtrics, the chief in buyer expertise and creator of the Expertise Administration (XM) class, is altering the way in which organizations handle and enhance the 4 core experiences of enterprise––buyer, worker, product, and model. Over 11,000 organizations all over the world are utilizing Qualtrics to pay attention, perceive, and take motion on expertise information (X-data™)––the beliefs, feelings, and intentions that inform you why issues are occurring, and what to do about it. The Qualtrics XM Platform™ is a system of motion that helps companies entice clients who keep longer and purchase extra, interact staff who construct a constructive tradition, develop breakthrough merchandise individuals love, and construct a model individuals are enthusiastic about. To be taught extra, please go to qualtrics.com.